Return Policy
At TOP TIER PARTS, customer satisfaction is important to us. We strive to provide quality used OEM heavy truck parts that are accurately described and inspected before shipping.
Please read our return policy carefully before making a purchase.
Return Period
Returns are accepted within 10 days from the date your order is delivered.
Return Eligibility
To qualify for a return, the item must:
Be returned within 10 days of delivery.
Be in the same condition in which it was received.
Not be disassembled, modified, repaired, or damaged after delivery.
Have all original identification labels, serial numbers, security markings, and warranty seals intact.
Match the exact item originally shipped by TOP TIER PARTS.
Electronic Components
Electronic components require special handling and professional installation.
This includes, but is not limited to:
Instrument Clusters
CPC Modules
ECM (Engine Control Modules)
TCM (Transmission Control Modules)
BCM (Body Control Modules)
ABS Modules
Fuse Boxes
Electronic Control Units (ECUs)
Other electronic truck components
These parts must be installed and, when required, programmed by a qualified technician.
Due to the nature of electronic components, we cannot verify damage caused after installation.
Returns or refunds will NOT be accepted if the item has been:
Installed
Programmed
Opened
Modified
Tampered with
Damaged by incorrect installation
Damaged by electrical shorts, voltage spikes, wiring issues, or misuse
Compatibility
It is the buyer's responsibility to verify compatibility before purchasing.
Please compare the original part number with the part being purchased.
If you are unsure whether a part is compatible with your vehicle, contact us before placing your order.
Non-Returnable Items
Returns will not be accepted for:
Parts damaged during installation.
Electronic components that have been installed or programmed.
Parts with broken, removed, altered, or missing security labels, warranty seals, or serial number stickers.
Items modified, repaired, painted, or disassembled after delivery.
Items sold For Parts, As-Is, or Not Working, when clearly stated in the product description.
Returns caused by buyer error, including ordering the incorrect part after compatibility information was provided.
Damaged or Incorrect Items
If you receive the wrong item or your order arrives damaged during shipping, please contact us within 3 business days of delivery.
Photos of the package and the item may be required before a claim can be processed.
Refunds
Once the returned item has been received and inspected, eligible refunds will be issued to the original payment method.
Refunds are processed only after the returned item passes inspection.
Return Shipping
If the return is due to buyer error, including ordering the wrong part or failing to verify compatibility, the buyer is responsible for all return shipping costs.
If TOP TIER PARTS shipped the wrong item or the item was damaged during transit, we will cover the return shipping costs.
Contact Us
If you have any questions regarding this Return Policy, please contact TOP TIER PARTS before purchasing or returning an item.PARTS will cover the return shipping costs.
